Frequently asked questions

Here you will find answers to the most frequently asked questions about your order at Homezys. If you have any other questions, feel free to contact us anytime.

🛍️ Ordering & Payment
How can I place an order at Homezys?
Select the product you want, add it to your cart, and follow the simple checkout process. You will receive an email confirmation after your purchase.

What payment methods do you accept?
We accept the following payment methods:

  • Credit Card (Visa, Mastercard)

  • PayPal

  • Shop Pay

  • Apple Pay / Google Pay

Is my payment secure?
Yes. Your data is transmitted via an encrypted SSL connection. We only use trusted payment providers.

🚚 Shipping & Delivery
How long does shipping take?
Our delivery time is typically 7–12 business days, depending on the product and shipping destination.

What are the shipping costs?
Shipping is always free at Homezys – regardless of the order value.

Can I track my delivery?
Yes. Once your order has shipped, you will receive a tracking link via email.

🔄 Returns & Exchanges
Can I return an item?
Yes. You have a 30-day return policy. The item must be unused and in its original packaging.

How does the return process work?
Send us an email at support@homezys.com with your order number and the reason for the return. We will then send you return instructions.

Do I have to pay for return shipping?
Yes, currently we ask our customers to cover the return shipping costs.

📩 Contact & Customer Service
How can I reach customer service?
You can contact us anytime by email:
📧 support@homezys.com
We usually respond within 24 hours (on business days).

Is there phone support available?
Currently, we do not offer phone support. However, our email support will assist you quickly and reliably.

Any other questions?
Feel free to write to us – we are happy to help!
👉 support@homezys.com